Uganda

Welcome to ENGIE Energy Access

At EEA we’re committed to powering a brighter future. We believe in the transformative power of solar energy to illuminate lives, businesses, and communities across Uganda.

As your trusted partner in sustainable energy solutions, we offer a wide range of innovative solar products designed to meet your unique needs. Whether you’re a homeowner seeking to reduce energy costs, a business owner looking to optimize energy consumption, or a community leader striving for energy independence, we have the right solution for you.

Our team of dedicated experts is passionate about delivering exceptional service and ensuring customer satisfaction. We’re here to guide you through every step of your solar journey, from initial consultation to installation and beyond.

Join us in embracing a sustainable future. Explore our website to learn more about our products, services, and initiatives.

Sincerely,

Philippe Robert

Regional Director East Africa / Country Director Uganda

The Culture

Uganda, known as the “Pearl of Africa,” is a landlocked East African nation with diverse landscapes, from snow-capped mountains to lush rainforests and vast savannas. Its rich cultural heritage is shaped by over 50 ethnic groups, each with unique traditions and languages. Uganda’s history is marked by ancient kingdoms, British colonial rule, and a complex journey to independence. Today, it’s renowned for its stunning wildlife, including iconic species like gorillas and chimpanzees, found in national parks like Bwindi Impenetrable Forest and Murchison Falls National Park.

Explore our products

MySol 10W 2 (Neo)

  • 24Wh Battery
  • 10W Solar Panel
  • 2 Lights
  • 1 Phone Charger

MySol 10W 3 (Neo)

  • 24Wh Battery
  • 10W Solar Panel
  • 3 Lights
  • 1 Radio
  • 1 Phone Charger

MySol 120W 10

  • 400Wh Battery
  • 120W Solar Panel
  • 10 Lights
  • 2 Phone Chargers
  • 1 Radio

MySol 50W TV24" with Zuku

  • 125Wh Battery
  • TV 24"
  • 40W Solar panel
  • 4 Lights
  • 3 Phone Chargers
  • 1 Satellite Dish
  • 1 Remote
  • Grid Charger



MySol 50W TV24"

  • 24” TV Screen (Free to Air)
  • 125Wh Battery
  • 50W Solar panel
  • 4 Lights
  • Remote
  • 3 Phone Charger
  • 1 Grid Charger

MySol 120W TV32"

  • 50Ah Battery
  • 120W Panel
  • TV 32"
  • 5 LED Lamps + 5 Lamp Shades
  • 2 Phone Chargers
  • 1 Remote

MySol 120W 16L

  • 720Wh Battery
  • 120W Panel
  • 16 LED Lamps + 16 Lamp Shades
  • 2 Phone Chargers

MySol 200W TV43" + Stereo

  • 200W Solar Panel
  • 100Ah Battery
  • 8 Lights
  • 2 Phone Chargers
  • 1 Remote
  • 1 ventilateur 8WStereo (Speaker)
  • 1 parabole

Customer number & shop locations

Customers, please call our customer care number on 0 800 202 933 (toll-free and open 7am to 9pm).

Get support even faster on our Premium lines:
Dial 0 323 201 800 for MTN or 0 200 410 200 for Airtel. (This requires airtime or voice bundles.)

You can find your nearest shop and service center below.

Join the ENGIE Energy Access family! #OneTeam

Join us in our mission to improve lives throughout Africa with our clean, affordable and innovative solar energy solutions.

Frequently Asked Questions

What is the difference between Mobisol, Fenix and MySol products?

MySol is the new brand name that will replace what is known today as Fenix and Mobisol. Following the integration of Fenix International, Mobisol and ENGIE PowerCorner to form ENGIE Energy Access, we are creating an expanded product range by combining Fenix and Mobisol products.

MySol offers you the same high-quality products that you know and trust, but with more options to choose from.

Once you decide to buy a solar home system, please visit one of our service centers across the country to purchase one or call our toll-free number (0 800 202 933) and our sales team will take your contact information. After that you will receive a customer assessment call for system eligibility and if successful, your product will be delivered to you after purchase.

Please carry a valid ID with you when you visit one of our service centers.

Payments are made easily through mobile money. Dial *165*62# via MTN or *185*4# via Airtel. Kindly note that our agents are not authorized to receive cash payments.

All systems come with a 3-year limited warranty on the battery and panel and accessories come with a 2-year limited warranty.

Yes! You will have full ownership of your independent power source after paying off your system loan completely. You will only need to make payments again if you take on an upgrade (additional loan).

In case your system has an issue, you can call our customer service team on 0 800 202 933 for assistance, free of charge. In the rare case that your problem cannot be solved remotely, you will be advised to visit one of our service centers.

All MySol products are sold as full packages (bundles) with appliances that best work with the respected system sizes.

Get instant access to information about your account, last codes and credit balance using our USSD platform.

  • For MTN, dial *185*62# select option 2 (= account information).
  • For Airtel, dial *284*6# and follow the prompts.

Office location

ENGIE Energy Access – Uganda

Kololo Plot 11,
Wampewo Avenue
Kampala
0 800 202 933 / 0 777 343 873 (WhatsApp)