Zambia
Welcome to ENGIE Energy Access Zambia
At EEA, we’re committed to powering a brighter future, one solar solution at a time. Our mission is to harness the sun’s energy to provide clean, affordable, and reliable power to homes, businesses, and communities across Zambia
Whether you’re an investor seeking sustainable opportunities, a customer looking for innovative solar products, or simply someone curious about clean energy, you’ve come to the right place.
We invite you to explore our website and learn more about our:
- Innovative Products: From solar panels and batteries to lighting solutions and water pumps, we offer a wide range of cutting-edge products to meet your specific needs.
- Dedicated Team: Our experienced team is passionate about delivering exceptional customer service and technical expertise.
- Commitment to Sustainability: We’re dedicated to promoting environmental sustainability and reducing our carbon footprint.
We believe that solar energy is the key to a sustainable future, and we’re excited to be a part of the solution. Join us on our journey to a brighter tomorrow.
Sincerely,
ZULU Helen
Country Director
The Culture
Zambia, a landlocked Southern African nation, is known for its diverse cultures, stunning landscapes, and rich wildlife. Its history is marked by ancient kingdoms, British colonial rule, and a journey to independence in 1964. Zambia is home to iconic landmarks like Victoria Falls and the Lower Zambezi National Park, offering breathtaking natural beauty and diverse wildlife. Its vibrant cities, including Lusaka and Livingstone, blend traditional African culture with modern influences.
Explore our products
MySol 10W 2 (Neo)
Deposit: K 189 | Monthly: K120 | Cash: K K1,999 | Loan: K K3,789
- 10W Solar Panel
- 25W Neo battery
- 2 Lights
- Phone Charger
MySol 10W 3R (Neo)
Deposit: K 299 | Monthly: K180 | Cash: K K2,599 | Loan: K K4,619
- 10W Solar Panel
- 25W Neo battery
- 3 Lights
- Phone Charger
- Radio
MySol 50W 24’’ TV DStv
Deposit: K 1,949 | Monthly: K 801 | Cash: K 13,099 | Loan: K 22,775
- 2 x 20W Solar Panels + 10W Solar Panel
- 25Wh battery + Pro 100Wh battery
- 4 Lights, + 2 Lampshades
- 24’’ TV
- 3 Phone Chargers
- Grid Charger
- DStv Dish + Decoder
- 1 month Compact Subscription
MySol 50W 32’’ TV DStv
Deposit: K 2,149 | Monthly: K 861 | Cash: K 15,599 | Loan: K 24,535
- 2 x 20W Solar Panels + 10W Solar Panel
- 25Wh battery + Pro 100Wh battery
- 4 Lights + 2 Lampshades
- 32’’ TV
- 3 Phone Chargers
- Grid Charger
- DStv Dish + Decoder
- 1 month Compact Subscription
MySol 50W 32’’ TV
Deposit: K 2,049 | Monthly: K 750 | Cash: K 14,399 | Loan: K 21,549
- 2 x 20W Solar Panels + 10W Solar Panel
- 25Wh battery + Pro 100Wh battery
- 4 Lights + 2 Lampshades
- 32’’ TV
- 3 Phone Chargers
- Grid Charger
MySol 50W 24’’ TV
Deposit: K 1,499 | Monthly: K 684 | Cash: K 11,999 | Loan: K 19,283
- 2 x 20W Solar Panels + 10W Solar Panel
- 25Wh battery + Pro 100Wh battery
- 1 TV 32"4 Lights + 2 Lampshades
- 24’’ TV
- 3 Phone Charger
- Grid Charger
MySol 50W 32’’ TV GOtv
Deposit: K 2,099 | Monthly: K 804 | Cash: K 14,799 | Loan: K 23,003
- 2 x 20W Solar Panels + 10W Solar Panel
- 25Wh battery + Pro 100Wh battery
- 4 Lights + 2 Lampshades
- 32’’ TV
- 3 Phone Chargers
- Grid Charger
- GOtv Antenna + GOtv Decoder
- 1 month GOtv Plus Subscription
MySol 120W TV 42” DStv
Deposit: K 2,499 | Monthly: K 1,152 | Cash: K 23,099 | Loan: K 32,451
- 120W Solar Panel
- 50Ah Battery
- 42” TV
- 5 Lights + 5 Lampshades
- DStv dish + decoder
- 1 month Compact Subscription
Customer number & service centers
Customers, please call our customer care line on +260 961 844 428 (toll-free) or via WhatsApp +260761844428
You can find your nearest service centers below.
Join the ENGIE Energy Access family! #OneTeam
Join us in our mission to improve lives throughout Africa with our clean, affordable and innovative solar energy solutions.
Frequently Asked Questions
What is the difference between Mobisol, Fenix and MySol products?
MySol is the new brand name that has replaced what was formally known as Fenix and Mobisol. Following the integration of Fenix International, Mobisol and ENGIE PowerCorner to form ENGIE Energy Access, the company is creating an expanded product range by combining Fenix and Mobisol products. MySol offers you the same high-quality products that you know and trust, but with more options to choose from.
How do I sign up for a solar home system?
Once a customer makes the decision to buy a solar home system, they will be supported through the process by our sales and customer service team. Customers will be required to make a deposit and self-install their system unless in cases were the kit requires installation by our technical team.
How will I pay for my system?
Payments are made easily through Mobile Money
- Select Option 1 – Make Payment
- Enter Amount
- Enter your MySol Account Number
- Select Option 1 to Confirm
- Enter your Mobile Money PIN
- You will then receive a SMS confirming your payment
What if I cannot pay for my system?
No need to worry!
We understand that there are times when financial difficulties arise. We have given the customer the power to request for an advance of up to 3 days through USSD (via MTN or Airtel Dialing *500# and following the prompts to the MySol Self Help menu).
Alternatively, the customer can call our toll-free line (+260 961 844 428) to request an advance.
We will be in contact with you to understand your challenge and advise you accordingly to better help you manage the payments.
Will I own my system after completing the loan payment?
Yes! You will have full ownership of your independent power source after paying off your system loan completely.
What should I do if my system stops working?
In case your system has an issue, you can call our customer service team on +260 961844428, for assistance, free of charge.
You can also visit your nearest service center, or our Facebook or Twitter pages.
In the rare case that your problem cannot be solved remotely, we will assign one of our technicians to visit your home, diagnose the system issue and solve it on site or advise on any necessary repairs.
Can I make money with my system?
Yes! Our clean energy empowers you to generate extra income. For example, by charging your neighbors’ phones or using our large TV for live football match streaming in public.
Also, we reward those recommending our system and services (through a Referral program we call Give-Power Get-Power), this means for every new customer who made their purchase decision based on your recommendation, we reward the customer with 4 days of free power plus a discount.
TV Requirements
1. Copy of Identity Card -National Registration Card, Passport or Driver’s license.
2. Reference letter – existing quality customer, community member or a traditional leader
3. Proof of residence
Terms & Conditions
• Experience may vary due to weather e.g. rain and clouds.
• Customers MUST pay for 30 days immediately after making a deposit.
• MySol offers 3-month TV installation guarantee on all installations.
• Customers may be asked to contribute if TV installation transportation cost exceed K40.
Warranty
• All systems come with a 3-year limited warranty on the battery and panel.
• Accessories come with a 2-year limited warranty
• Any faults caused during manufacturing will be replaced for FREE at a MySol Service Center.
Office location
ENGIE Energy Access – Zambia
Plot 8659, Kudu Road
Kabulonga
Lusaka, Zambia
Contact Us
Make payment/Self service
USSD *500# on Airtel, Zamtel & MTN
