We are stronger together
We started out in Zambia in 2017 as Fenix International and have since benefited more than 230,000 customers with our clean energy, impacting over 1 million lives. In 2020, the ENGIE Group brought us together with Mobisol and ENGIE PowerCorner to form ENGIE Energy Access.
We are even stronger together and are scaling up across Africa as we prepare to launch our expanded product range, MySol.
With over 250 employees and more than 40 shops and service centers, our Zambia team is dedicated to providing an exceptional customer experience, while our certified and quality assured products (designed in the United States and Germany) ensure long-term customer satisfaction.
Frequently Asked Questions
MySol is the new brand name that will replace what is known today as Fenix and Mobisol. Following the integration of Fenix International, Mobisol and PowerCorner to form ENGIE Energy Access, the company is creating an expanded product range by combining Fenix and Mobisol products.
MySol offers you the same high quality products you know and trust, but with more options to choose from.
Once a customer makes the decision to buy a solar home system, they are taken through vetting process. Customers make a deposit and self-install their system. They then pay off the remainer of the loan in daily, weekly or monthly payments via mobile money, a phone-based system that lets users send and receive money. With each payment, the system receives a signal over GSM and remotely unlocks until the next payment is due.
Payments are made easily through MTN Mobile Money via *303#
- Dial *303#
- Select option 2 (Pay bill)
- Select option 5 (Selar Payments)
- Select option 3 (Fenix)
- Select option 1 (Make payments)
- Select option 1 (enter account number)
- Select option 2 (Enter amount)
- Select option 2 (Enter your pin)
No need to worry!
We understand that there are times when financial difficulties arise. We have given the customer the power to request for an advance of up to 3 days through USSD (by Dialing *303# and following the prompts to the Fenix Self Help menu).
Alternatively, the customer can call our toll free line (+260 961 844 428) to request for an advance.
We will be in contact with you to understand your challenge and advise you accordingly to better help you manage the payments.
Yes! You will have full ownership of your independent power source after paying off your system loan completely.
In case your system has an issue, you can call our customer service team on +260 961844428, for assistance, free of charge.
You can also visit our nearest Service Centre, or our social media platform @FenixZambia.
In the rare case that your problem cannot be solved remotely, we will assign one of our technicians to visit your home, diagnose the system issue and solve it on site or advise on any necessary repairs.
Yes! Our clean energy empowers you to generate extra income. For example, by charging your neighbors’ phones or using our large TV for public live football match streaming.
Also, we reward those recommending our system and services (through a Referral program we call Give-Power Get-Power), this means for every new customer who made their purchase decision based on your recommendation, we reward the customer with Free 4 days of power plus a 4 days’ discount.
Customer hotline & shop locations
Customers please call our hotline +260 961 844 428 (toll free) You can find your nearest shop and service centre here:
Join the ENGIE Energy Access family! #OneTeam
Join us in our mission to improve lives throughout Africa with our clean, affordable and innovative solar energy solutions.
ENGIE Energy Access - Zambia
Plot 8659, Kudu Road