ENGIE Energy Access

Zambia

ENGIE Energy Access Zambia offers expandable solar home systems, providing lighting, phone charging, TV, radio and more, financed through affordable instalments via mobile money (MTN). We enable those seeking clean, off-grid energy to access both power upgrades and other life-changing loans.

We are stronger together

We started out in Zambia in 2017 as Fenix International and have since benefited more than 230,000 customers with our clean energy, impacting over 1 million lives. In 2020, the ENGIE Group brought us together with Mobisol and ENGIE PowerCorner to form ENGIE Energy Access.

We are even stronger together and are scaling up across Africa as we prepare to launch our expanded product range, MySol.

With over 250 employees and more than 40 shops and service centers, our Zambia team is dedicated to providing an exceptional customer experience, while our certified and quality assured products (designed in the United States and Germany) ensure long-term customer satisfaction.

Frequently Asked Questions

MySol is the new brand name that will replace what is known today as Fenix and Mobisol. Following the integration of Fenix International, Mobisol and PowerCorner to form ENGIE Energy Access, the company is creating an expanded product range by combining Fenix and Mobisol products.

MySol offers you the same high quality products you know and trust, but with more options to choose from.

Once a customer makes the decision to buy a solar home system, they are taken through vetting process. Customers make a deposit and self-install their system. They then pay off the remainer of the loan in daily, weekly or monthly payments via mobile money, a phone-based system that lets users send and receive money. With each payment, the system receives a signal over GSM and remotely unlocks until the next payment is due.

Payments are made easily through MTN Mobile Money via *303#

Dial *303#
Select option 2 (Pay bill)
Select option 5 (Selar Payments)
Select option 3 (Fenix)
Select option 1 (Make payments)
Select option 1 (enter account number)
Select option 2 (Enter amount)
Select option 2 (Enter your pin)

No need to worry!

We understand that there are times when financial difficulties arise. We have given the customer the power to request for an advance of up to 3 days through USSD (by Dialing *303# and following the prompts to the Fenix Self Help menu).

Alternatively, the customer can call our toll free line (+260 961 844 428) to request for an advance.

We will be in contact with you to understand your challenge and advise you accordingly to better help you manage the payments.

Yes! You will have full ownership of your independent power source after paying off your system loan completely.

In case your system has an issue, you can call our customer service team on +260 961844428, for assistance, free of charge.

You can also visit our nearest Service Centre, or our social media platform @FenixZambia.

In the rare case that your problem cannot be solved remotely, we will assign one of our technicians to visit your home, diagnose the system issue and solve it on site or advise on any necessary repairs.

Yes! Our clean energy empowers you to generate extra income. For example, by charging your neighbors’ phones or using our large TV for public live football match streaming.

Also, we reward those recommending our system and services (through a Referral program we call Give-Power Get-Power), this means for every new customer who made their purchase decision based on your recommendation, we reward the customer with Free 4 days of power plus a 4 days’ discount.

1. Copy of Identity Card -National Registration Card, Passport or Driver's license.

2. Reference letter - existing quality customer, community member or a traditional leader

3. Proof of residence

• Experience may vary due to weather e.g. rain and clouds.

• Customers MUST pay for 30 days immediately after making a deposit.

• MySol offers 3-month TV installation guarantee on all installations.

• Customers may be asked to contribute if TV installation transportation cost exceed K40.

• All systems come with a 3-year limited warranty on the battery and panel.

• Accessories come with a 2-year limited warranty

• Any faults caused during manufacturing will be replaced for FREE at a MySol Service Center.

Customer hotline & shop locations

Customers please call our hotline +260 961 844 428 (toll free) You can find your nearest shop and service centre here:

Shop locations

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Office location

ENGIE Energy Access - Zambia

Plot 8659, Kudu Road

Kabulonga

Lusaka, Zambia

We are stronger together

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Frequently Asked Questions

Customer hotline & shop locations

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