We’re stronger together
We started out in Tanzania in XXX as Mobisol Tanzania and have since benefited more than XXX customers with our clean energy, impacting over XXX lives.
In 2020, the ENGIE Group brought us together with Fenix International and ENGIE PowerCorner to form ENGIE Energy Access. We are even stronger together and are scaling up across Africa as we prepare to launch our expanded product range, MySol.
With currently over XX employees in more than XX shops across the country, our Tanzania team is dedicated to providing an exceptional customer experience, while our high quality products (designed in the United States and Germany) ensure long-term customer satisfaction
Frequently Asked Questions
MySol is the new brand name that will replace what is known today as Fenix and Mobisol. Following the integration of Fenix International, Mobisol and PowerCorner to form ENGIE Energy Access, the company is creating an expanded product range by combining Fenix and Mobisol products.
MySol offers you the same high quality products you know and trust, but with more options to choose from.
Once you decide to buy a solar home system, our sales team will take your contact information. After that you will receive a customer assessment call for system eligibility.
Once this has been approved and payment has been made, your system will be prepared immediately by our technical team and will be ready for pick-up at the shop closest to you.
Please carry your National ID with you once you come to collect your system.
Payments are made easily via Airtel Money, Tigo Pesa or M-Pesa.
No need to worry. We understand that there are times when financial difficulties arise.
We will be in contact with you to understand your challenge and advise you accordingly to better help you manage the payments.
Yes! You will have full ownership of your independent power source after paying off your system loan completely.
In case your system has an issue, you can call our customer service team on 0800 755 000 for assistance.
In the rare case that your problem cannot be solved remotely, we shall assign one of our technicians to visit your home, diagnose the system issue and solve it on site or advice on the necessary repairs.
Yes! Our clean energy empowers you to generate extra income. For example, by charging your neighbors’ phones or using our large TV for public live football match streaming.
Also, we reward those recommending our system and services through a TSh 15,000/= commission for every new customer who made their purchase decision based on your recommendation.
Yes. It‘s easy:
- Contact us using our toll-free number or contacting one of our Sales Agents.
- We will check your financial means for qualification for the new system.
- After being accepted, you will pay a system swap fee of TSh 65,000 and a discounted down payment.
- Head over to the closest shop, to get your new contract is signed and the systems handed over.
Join the ENGIE Energy Access family! #OneTeam
Join us in our mission to improve lives throughout Africa with our clean, affordable and innovative solar energy solutions.
ENGIE Energy Access - Tanzania
Nane Nane Grounds, Arusha