How to reach us
We’re happy to hear from you! Scroll down for details on how to make general enquiries, and also reach our country teams.
- General enquiries: info.eea@engie.com
*To enable us to reply to your questions promptly and adequately, please indicate your full name, country, and phone number.
- Press and media enquiries: press.eea@engie.com
- Whistleblowing: ethics.eea@engie.com
*The
whistleblowing line allows any person acting in good faith to report
confidentially and anonymously (if so requested) any actions or behaviours that
compromise our integrity or rights, or that breach our ethics principles, laws
and regulations. Whistleblowers acting in good faith are protected from
retaliation.
- Subscribe to our newsletter: here
Customer care lines (toll free)
For phone assistance, please contact our customer care lines, listed below for each country. Our call center representatives can direct you to the closest service center if you need in-person assistance.
- Benin 6970 9999
- Côte d'Ivoire 1318
- Kenya 070 905 7000
- Mozambique 800 345 345
- Nigeria 0 800 336494
- Rwanda 2345
- Tanzania 0 800 755 000
- Uganda 0 800 202 933
- Zambia 096 184 4428
Office locations
ENGIE Energy Access - Bénin
Rue 1 VILLA CEN SAD
Cotonou, Benin
ENGIE Energy Access Côte d'Ivoire
Rue I73, Rivera Bonoumin, Cocody, Abidjan
(in front of the Saint Joseph l'Artisan Church)
ENGIE Mobisol GmbH
Revaler Straße 28-31
10245 Berlin
Germany
ENGIE Energy Access Kenya
The Oval, Ring Road Parklands
Nairobi, Kenya
ENGIE Energy Access Mozambique
Avenida do Zimbabwe, N. 1592, Maputo
Mozambique
ENGIE Energy Access Nigeria
5th Floor FF Towers
Plot 13 Ligali Ayorinde Street
Victoria Island
Lagos, Nigeria
ENGIE Energy Access Rwanda
KN 14 Av., Plot No. 280, Kimihurura,
Gasabo Kigali,
Rwanda
ENGIE Energy Access Tanzania
Plot Taso/G/448
Nane Nane Grounds, Arusha
Tanzania
ENGIE Energy Access Uganda
Plot 11 Wampewo Avenue, Kampala
Uganda
ENGIE Energy Access Zambia
Plot 8659, Kudu Road, Kabulonga, Lusaka
Zambia
