We’re stronger together
We started out in Kenya in 2016 as Mobisol Kenya and have since benefited more than 10,000 customers with our clean energy, impacting over 50,000 lives.
In 2020, the ENGIE Group brought us together with Fenix International and ENGIE PowerCorner to form ENGIE Energy Access. We are even stronger together and are scaling up across Africa as we prepare to launch our expanded product range, MySol.
With over 80 employees and more than 10 shops across the country, our Kenya team is dedicated to providing an exceptional customer experience, while our high-quality products (designed in the United States and Germany) ensure long-term customer satisfaction
Frequently Asked Questions
MySol is the new brand name that will replace what is known today as Fenix and Mobisol. Following the integration of Fenix International, Mobisol and PowerCorner to form ENGIE Energy Access, the company is creating an expanded product range by combining Fenix and Mobisol products. MySol offers you the same high-quality products you know and trust, but with more options to choose from.
Once you decide to buy a solar home system, our sales team will take your contact information. After that you will receive a customer assessment call for system eligibility. Once this has been approved and the payment has been made, your system will be prepared immediately by our technical team and will be ready for pick up at the shop closest to you.
Please carry your National ID with you once you come to collect your system.
Payments are made easily through M-Pesa or Airtel Money via paybill/mobile money number 829922. Please note: our agents and staff are not authorized to receive payments.
No need to worry. We understand that there are times when financial difficulties arise. We will be in contact with you to understand your challenge and advise you accordingly to better help you manage the payments.
Yes! You will have full ownership of your independent power source after paying off your system loan completely.
In case your system has an issue, you can call our customer service team on +254 709 057 000 or +254 730 755 000 for assistance . You can also SMS your system issue to 20044, in this format ‘CARE, SYSTEM NUMBER, SYSTEM ISSUE’. In the rare case that your problem cannot be solved remotely, we will assign one of our technicians to visit your home, diagnose the system issue and solve it on site or advise on the necessary repairs.
Yes! Our clean energy empowers you to generate extra income. For example, by charging your neighbors’ phones or using our large TV for live football match streaming in public. Also, we reward those recommending our system and services through a 2,000 Ksh commission for every new customer who made their purchase decision based on your recommendation.
Customer number & shop locations
Customers, please call our customer care number on +254 709 057 000.
You can find your nearest shop and service center below.
Join the ENGIE Energy Access family! #OneTeam
Join us in our mission to improve lives throughout Africa with our clean, affordable and innovative solar energy solutions.
ENGIE Energy Access - Kenya
The Oval, Ring Road Parklands
P.O. Box 40553-00100 Nairobi
+254 709 057 000 / +254 730 755 000