We are stronger together
We started out in Nigeria in 2018 as Fenix International and have since benefited more than 80,000 customers with our clean energy, impacting over 400,000 lives.
In 2020, the ENGIE Group brought us together with Mobisol and ENGIE PowerCorner to form ENGIE Energy Access. We are even stronger together and are scaling up across Africa as we prepare to launch our expanded product range, MySol.
With over 160 employees and more than 40 shops across the country, our Nigeria team is dedicated to providing an exceptional customer experience, while our high-quality products (designed in the United States and Germany) ensure long-term customer satisfaction.
Frequently Asked Questions
MySol is the new brand name that will replace what is known today as Fenix and Mobisol. Following the integration of Fenix International, Mobisol and ENGIE PowerCorner to form ENGIE Energy Access, we are creating an expanded product range by combining Fenix and Mobisol products.
MySol offers you the same high-quality products that you know and trust, but with more options to choose from.
Once you decide to buy a solar home system, please visit one of our service centers across the country to purchase one or call our toll-free numbers (0814 986 4946 or 0708 063 6700) and our sales team will take your contact information. After that, you will receive a customer assessment call for system eligibility and if successful, after purchase, your product will be delivered to you.
Please carry a valid ID with you when you visit our service center.
Payments are made easily through mobile money platforms:
- Paga *242#
- MTN MoMo agent *223#
Please note that our agents and staff are not authorized to receive payments.
Yes! You will have full ownership of your independent power source after paying off your system loan completely. You will only need to make payments again if you take on an upgrade (additional loan).
In case your system has an issue, you can call our customer service team on 0814 986 4946 or 0708 063 6700 for assistance, free of charge.
In the rare case that your problem cannot be solved remotely, we will assign one of our technicians to visit your home, diagnose the system issue and solve it onsite or advise on the necessary repairs.
Yes! Our clean energy empowers you to generate extra income. For example, by charging your neighbors’ phones or using our large TV for live football match streaming in public.
Also, we reward those recommending our system and services through a referral commission for every new customer who made their purchase decision based on your recommendation.
Of course you can. You can find the nearest service center to you, walk in and make a payment. We advise customers to pay through MTN MoMo, which is more convenient.
Yes, but only if your solar system battery is damaged or missing.
If you’re experiencing issues with your TV, you can call our customer service team on 0814 986 4946 or 0708 063 6700 for assistance, free of charge.
They will help you to troubleshoot and in the rare case that your problem cannot be solved remotely, you’ll be advised to visit the nearest service center location.
Customer hotline, chat & shop locations
Customers, please call our customer care numbers on 0814 986 4946 or 0708 063 6700 (toll-free) or reach out via our customer care chat!
You can find your nearest shop and service center below.
Join the ENGIE Energy Access family! #OneTeam
Join us in our mission to improve lives throughout Africa with our clean, affordable and innovative solar energy solutions.
ENGIE Energy Access - Nigeria
855 Bishop Aboyade Cole Street